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Dear Support Team,

I am writing to inquire about the status of my order, #798865, which I placed last Tuesday, May 26th.

So far, I have not received any tracking information or a shipping confirmation for my package. I have noticed that other customers who placed their orders on the exact same day (May 26th) have already received their deliveries.

Could you please look into why my order might be delayed, and let me know when I can expect to receive the tracking number?

Thank you for your help.
 
Driadashop said:
Thank you. Please keep us updated on your situation.

My assumption is that you may have simply received a defective unit with less powder than intended, in which case a replacement should be provided to you.
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I got refunded on my account, so everything is good, thanks again
 
HATECORE1 said:
Dear Support Team,

I am writing to inquire about the status of my order, #798865, which I placed last Tuesday, May 26th.

So far, I have not received any tracking information or a shipping confirmation for my package. I have noticed that other customers who placed their orders on the exact same day (May 26th) have already received their deliveries.

Could you please look into why my order might be delayed, and let me know when I can expect to receive the tracking number?

Thank you for your help.
Click to expand...
Good afternoon.

Please contact our customer support team, and they will assist you as quickly as possible with your order inquiry: https://driadashop.helpline.to/en-US/new-ticket

They will be able to check the status of your order and provide you with the most accurate and up-to-date information.
 
Hellosky:)

I withdrew some of my points earlier. First I sent 510 points to my driada account and 20 min later another 200. The 200 were credited instantly but the 510 with the number 210 are still pending since
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[td]
2026-06-04 11:55​
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Is there a specific reason that amount takes so much longer than the 200?
 
Broken Atlas said:
Hellosky:)

I withdrew some of my points earlier. First I sent 510 points to my driada account and 20 min later another 200. The 200 were credited instantly but the 510 with the number 210 are still pending since
[td]
​
[/td]
[td]
2026-06-04 11:55​
[/td]​

Is there a specific reason that amount takes so much longer than the 200?
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Approved
 
HATECORE1 said:
Dear Support Team,

I am writing to inquire about the status of my order, #798865, which I placed last Tuesday, May 26th.

So far, I have not received any tracking information or a shipping confirmation for my package. I have noticed that other customers who placed their orders on the exact same day (May 26th) have already received their deliveries.

Could you please look into why my order might be delayed, and let me know when I can expect to receive the tracking number?

Thank you for your help.
Click to expand...
Did you receive it? Have placed an order on May 25th and still have no tracking number. Havent had any updates after May 27th "picked up by courier".
 
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